Building confidence is a journey, not a destination
Mar 23, 2016, 6:53am MST Eric Jay Toll Reporter Phoenix Business Journal
Scottsdale’s latest corporate headquarters addition sees its business at the leading edge of doing business equipment maintenance long before the owners know things are going wrong.
Vixxo, the name of the combined company following the purchase of Connecticut-based FM Facility Maintenance by Scottsdale’s First Service network, aims to be at the forefront of monitoring and repairing equipment via “Internet of Things” technology. It will be bringing with it about 300 new jobs this year around the U.S.
“Our technology is able to monitor critical equipment ranging from gas pumps and HVAC units to the freezers in the cooler to the soft drink dispenser. It reads precursors to breakdowns and dispatches technicians,” said Jim Reavey , the company’s CEO.
Vixxo handles complete facility maintenance for national and regional fast-food restaurants, convenience stores and coffee shops, as well as big-box and conventional retailers.
Reavey spent the last two years bringing the companies and systems together following the purchase, and relocating the headquarters to 11333 N. Scottsdale Road.
March 23 marks the culmination of the acquisition with the company unveiling its new brand in a ceremony with Scottsdale Mayor Jim Lane and other dignitaries from economic development and business organizations.
Reavey brought key staff from Connecticut, Baltimore and other sites into Scottsdale when the companies were combined.
“I moved from Connecticut myself,” he added.
The company partners with licensed contractors across the U.S. and Canada to perform repairs. In addition, it trains military veterans and other new employees to be able to develop its own workforce and provide qualified staff to contractors.
“We handle the technology monitoring, direct calls from client facilities and dispatch from more than 150,000 contractors across the country and Canada,” Reavey said. “We will have 40 to 50 different trades represented in any one of our locations.”
The technology platform provides a next-generation service for clients. Technology is a big part of what Vixxo is using in its expanded offices.
“We’re mining deep data about what causes critical equipment to break down, and working with manufacturers, we’re creating applications,” said Reavey. “We can tell if a machine starts drawing too much amperage or vibrations are increasing that it’s headed for a breakdown. Technicians are dispatched before the breakdown occurs.”
The company’s technology department starts with off-the-shelf software and modifies it, according to Reavey.
“This is machine-to-machine technology,” he said. “We’re the first in our industry to be involved with IoT and (machine-to-machine) applications.”
Eric covers economic development, banking and finance, infrastructure, transportation and utilities.
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